FREQUENTLY ASKED QUESTIONS
DO YOU DELIVER ACROSS THE UAE?
Yes! We offer fast and reliable delivery to all major cities and regions across the UAE.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept secure online payments and Cash on Delivery (COD) where available.
HOW LONG DOES DELIVERY TAKE?
Most orders are delivered within 2–5 business days, depending on your location.
CAN I RETURN OR EXCHANGE MY ORDER?
Yes. If your item arrives damaged or incorrect, please contact us within the eligible return period for assistance.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach our support team through email, WhatsApp, or the Contact Us page. We're happy to help with any questions or concerns.
Can I use Dr. Sturm products if I have sensitive skin?
Absolutely. All of our products are especially designed for sensitive skin and should be gentle enough to be tolerated by even the most sensitive skin types since Dr. Barbara Sturm avoids any superfluous and aggressive ingredients that can cause rather than combat inflammation and irritated skin.
However, everyone's skin is unique and skin can negatively react to any ingredient. For example, some people may find they are sensitive to natural ingredients such as essential oils or fruit extracts, and for this reason we display the full product ingredients within the product page of our website to enable customers to make an informed choice before purchase. Even the most 'gentle' ingredients can cause a reaction in certain people's skin so we recommend patch testing a small amount of the product on the inside skin of the wrist area to ascertain its compatibility.